
Troubleshooting
Before Calling for Service
If the unit appears to be malfunctioning, read through the OPERATION section of this manual
first. If the problem persists, check the Troubleshooting Guide below and on the following page.
The problem may be something very simple that can be solved without a service call.
The machine doesn’t
operate.
The ice maker is unplugged.
Replace fuse. If problem reoccurs,
call for service to check for a
short circuit in the ice maker.
The ice maker power switch is
OFF.
Turn the ice maker power switch
to ICE (ON)
The ice storage bin is full of ice.
Remove some ice; make sure the
ice-full probe is free of ice.
The water doesn’t feed
in after the ice maker
starts.
The water supply tap is turned off.
Turn on the water supply tap.
The water supply line is not
connected properly.
Reconnect the water supply line.
Machine makes ice,
but ice storage bin
does not fill up with
ice.
Clean the condenser air screen.
The air flow to the ice maker may
be obstructed.
The ambient temperature and
water temperature are high, or the
machine is near some heat source.
Water is leaking from
the unit.
A few water drops fall to the floor
when you open the door to take
out ice from the ice storage bin.
Normal condensation on the door
or some water together with ice.
Take care when you take out ice.
Water supply connection leaking.
Tighten fitting. See “Connecting
the Water Line”.
The ice cubes are not
completely formed
when being dumped.
The sprinkler is blocked.
Clean the sprinkler. See “Interior
Cleaning”
Cubes are partially
formed or are white at
the bottom
Not enough water in the trough
Check if the water supply
pressure is below 15 psig
Check water supply; filter may be
restricted.
Check for a water leak at the
water trough.
The feet are not leveled and
locked.
Level and lock the feet. See
“Leveling the Ice Maker”
Certain sounds are normal.
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